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Airbnb launches support line for annoyed neighbours

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Neighbours who are sick of noisy Airbnb parties will now be able to call a hotline and get quick help.

Airbnb has launched an Australian support line where frustrated neighbours can expect to get a call back from an agent within 10 minutes or less.

“Measures such as this aim to give communities additional peace of mind and help make it easier for us to investigate potential issues if they occur,” the company’s head of public policy for Australia Derek Nolan said.

The holiday accommodation company said safety issues are rare.

Less than 0.1 per cent of global bookings in a 12-month period ending last June were associated with a reported safety issue, Airbnb said.

“While safety incidents are extremely rare on Airbnb, our team works…

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